Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
1. How do I pay my storage bill?
You can access the website's Pay Online page and with your unique account number you can pay monthly or update the account to be set up for AutoPay. Should you not have wish to do that, you could call our service agents at ___ to take payment telephonically and set up the AutoPay on your behalf.
2. Can I store my boat or RV?
We have secure outdoor parking spaces big enough to store your boat or RV. You can access the available storage spaces on the website or call our service agents to assist you in renting a parking space.
3. Can I rent online?
You can access our available units on our website's Unit Prices page and reserve and pay for it online.
4. Do I need tenant storage insurance?
You will have to have tenant storage insurance which we can offer you at the time of your sign up. Alternatively, you can provide us with copy of your private insurance. No rental of units are permitted without insurance.
5. What is the difference between office, access and gate hours?
The gate access hours your unit from 6am to 10pm Monday to Sunday . Our office is manned remotely but can be reached telephonically between 9am and 6pm Monday to Sunday
6. How long does it take to move in online?
Thanks to easy to access website, our customers are able to spend just a couple of minutes rent the perfect unit needed.
7. Is a deposit required when reserving a storage space?
No deposit is required but a non refundable administration fee of USD35.00 will be required at sign up of your storage unit.
8. Do I need to bring my own storage lock?
Included in the USD35.00 administration fee, is a storage lock for your unit.
9. When can I move in?
Once you have made payment on the unit of the monthly rental and administration fee and have signed the lease, you can move in the same day